Customer Service
Exchange & Return Policy
You will find your jewelry enclosed in a heat-sealed plastic bag. Please examine your purchased designs while they remain sealed in plastic. Decide if they are to your liking. Please notify us immediately if any pieces are damaged in transit, or items are incorrect and we will gladly credit you upon the items return. Once the seal is broken, the jewelry will not be able to be returned or exchanged. If your order is returned to us, you are responsible for return freight. If items are returned and you no longer want the order, you will be assessed a $10 restocking fee.
We will gladly replace or refund you for any defective OR unopened jewelry that you wish to return.
We apologize for any inconvenience. You can take up to 30 days to send your item back to us for exchange or refund. Items must be unopened and unused. Unfortunately, we cannot accept an exchange or a return if the item is not in new/unused condition.
Shipping Policy & Rates
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Shipping is FREE for orders of $25 or more. Domestic orders are shipped via USPS First Class unless another option is chosen. Flat rate shipping is $3.00. International orders are shipped via USPS priority mail. Prices will vary depending on weight and location.
Any backordered items will be charged when item ships.
First Class:
United States:
3-5 business days
Other Countries:
7-15 business days
Priority Mail:
United States:
2-3 business days
Other Countries:
6-10 business days
Express Mail:
United States:
1-2 business days
Other Countries:
3-5 business days
Privacy Policy
Your privacy is important to us. We are committed to protecting your privacy. We DO NOT release or sell any of our customers' information to any other business or organization for any reason. The only information collected is what you provide us when you create an account or place an order. That information may be used by us to contact you by email when we have online promotions.
My Account
When you make your first purchase on our site, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure.
Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. Your personal information is accessible to you to review, edit, or update as necessary by clicking on the "My Account" link.
Choice/Opt-Out
Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.
Changes to This Policy
We reserve the right to change this privacy policy, and any of our policies or procedures, without prior notice. You can determine when this privacy policy was last revised by referring to date at the bottom of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.
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